Chauffeur (Driver) Privacy Policy

This Chauffeur (Driver) Privacy Policy explains how SpotonCars Ltd collects, uses, shares and protects personal data when you use the SpotonCars chauffeur app to receive jobs, navigate, stream your live location, complete vehicle checkups, take in-app payments and manage your earnings and time-off requests.

It applies specifically to drivers. If you are a customer using our booking app or website, please refer instead to our customer Privacy Policy. Where this policy is silent, the customer Privacy Policy and our standard terms also apply.

By creating a chauffeur account and using the driver app, you acknowledge the practices described here. Because the driver app processes precise and background location data, please read the location section carefully.

To operate the chauffeur platform, we collect the following categories of data:

• Account & identity data: your first and last name, email address, contact number, profile photo, and login credentials. Authentication tokens are stored securely on your device.
• Driver & vehicle documents: documents and images you upload or capture (for example licensing, vehicle and compliance documents, and vehicle checkup photos), including PDFs and photos selected from your device or taken with the camera.
• Location data: precise GPS location, including background location, heading, speed, accuracy, and geofence enter/exit events — see the dedicated section below.
• Motion & activity data: device motion and activity signals used to improve the accuracy and efficiency of location tracking and geofencing.
• Job & trip data: assigned, accepted and completed jobs, pickup and drop-off addresses, routes, ETAs, proof of pickup/drop-off, and trip status events.
• Payment & earnings data: in-app payments processed through Square, fares, earnings summaries and statements, and time-off / off-duty requests.
• Device & technical data: device type and model, unique device identifiers, app version, push notification tokens, connectivity status, and diagnostic and log data (including IP address and error reports).

The chauffeur app collects precise location data, including background location, to operate core features of the service. This is essential to how the platform works.

• What we collect: GPS coordinates, heading, speed, accuracy, and geofence entry/exit events while you are on duty or have an active job.
• How we use it: to dispatch and route jobs, stream your live position to our tracking backend, update riders and operations on ETAs, validate pickup/drop-off completion via geofences, and provide safety alerts and proximity reminders.
• Background & "Allow all the time" permission: the app requests background / "Allow all the time" location access so tracking can continue during an active job even when the app is minimized, the screen is off, or the phone restarts.
• When tracking happens: location streaming is tied to your on-duty status and active bookings. We do not require continuous tracking when you are off duty and have no active job.
• Sharing: live location is shared with riders and our operations team for trip updates, safety and compliance. We never sell your location data for advertising.

You can disable location permissions at any time in your device settings; however, because live and background location is essential to receiving and completing jobs, the app will not function for dispatch and tracking without it.

We share your data only as needed to run the service. We do not sell your personal data. Service providers may include:

• Riders & operations: your live location, vehicle details and trip status during active jobs.
• Square: to process in-app payments securely.
• Google Maps: for mapping, navigation and routing.
• OneSignal & Firebase: to deliver push notifications.
• Location & geofencing infrastructure: to enable reliable background location tracking.
• Authorities & legal: where required by law, regulation, or to protect safety and our rights.

These third parties may process data under their own privacy policies and are only permitted to use it to perform their assigned tasks.

Drivers who no longer wish to work with us can submit a data deletion request through our contact form, or by emailing info@spotoncars.com from the email address registered on your driver account. Please include your full name and registered contact number so we can verify your identity.

Upon receiving the request, we will delete your documents and personal data, except for records that we are required to retain for operational, legal, or accounting purposes, such as job records. Those retained records are kept only for as long as required and are then securely deleted.

SpotonCars Ltd

Email (including data deletion requests): info@spotoncars.com

Phone: +44 208 4270100

WhatsApp: +44 7766 118 190